Frequently Asked Questions

If you're just starting your project and don't know where to start amidst all the services and offers you'll encounter, don't worry... We're Here for You.

Simply talk to us, tell us your idea, and we'll help you put everything together and recommend the solution that best suits your project and budget, without hidden costs or complications. We'll explain the steps clearly, and then begin with a free consultation to help you make your decision with ease.

If we feel that you are serious and really working hard, we will follow up with you personally and become your true partners until you see your project grow and achieve results on the ground. Start with us with a simple step, and we will guide you to safety.

At the beginning of the road? ... We are here to support you.

First: Time period and delivery

1. What is the minimum deadline for design submission?

Please specify a delivery date no less than 4 days from the date we receive the survey.

For example, if the survey is received on a Saturday at 9 PM, the earliest delivery date is Wednesday at 9 PM. This depends on the size and requirements of your project.

2. Can I choose a specific delivery date?

Yes, you can choose a specific delivery date, but it will be reviewed based on the current workload and the number of designs required. We always try to meet your requested date if schedules allow.

3. How are files delivered after completion?

Final files are delivered via a custom Google Drive link for each client, or via a QR code that directs you directly to the file folder. This method ensures quality and ease of access.

4. What types of files do I receive after completion?

Depending on the type of service provided to you:

• If the project is to create a digital marketing strategy or reports on the performance of your digital presence, a PDF file will be delivered.

• If the project is a visual identity design, the open file of the logo will be delivered, as well as PDF, JPG, PNG, and various versions of the logo.

• If the project is a print design, a printable PDF file will be delivered, complete with a closed presentation file of the final design.

• If the project is a social media design, only images will be delivered; the open files will not be delivered. However, there are some exceptions for digital marketing companies that require a support team.

Second: Payment and financial policy

6. What are the payment terms before starting work?

A minimum down payment of 25% of the total project cost is required before implementation begins. The transfer is made via InstaPay or Vodafone Cash, and a 1% transfer fee is added (within the Arab Republic of Egypt - from outside Egypt, the transfer is made via PayPal).

7. Are there any subsequent payments during the project?

Yes, payments are divided as follows:

• First: 50% upon submission of prototypes or mid-project completion.

• Second: 25% upon submission and client approval of the final work.

• Third: Each payment includes a 1% transfer fee.

Third: Amendments and changes

8. How many free modifications are available?

Each design gets 3 free revisions, whether for identity, social media, or print designs.

9. What if I want additional modifications?

Any additional modifications outside the free scope will be charged at an additional cost ranging from 10% to 20% of the design price, depending on the time and effort required.

10. What happens if I want to completely change the design idea after the design has been implemented?

This is considered a completely new project and charged at a new cost, while maintaining the same number of free modifications available and their policy.

Fourth: Usage Policy and Business Gallery

11. Are the executed designs displayed in the business gallery?

Yes, we display featured work in our portfolio as a documentation of our team's skills, and at the same time, it serves as free advertising for you as clients.

12. What if a design error appears after delivery?

We are not responsible for errors resulting from initial lack of clarity regarding the client's requirements. Therefore, please ensure that all details are carefully reviewed before final approval.

Fifth: Customized services and budget flexibility

13. Can I request a customized service that combines design and marketing?

Of course! If you have an idea or a special need that combines design and digital marketing services, you can contact us directly on WhatsApp, and we'll create a solution specifically for you.

14. My budget is limited, can you provide a suitable solution?

Yes, we understand that budgets vary. If you have a limited budget, contact us and we'll help you choose the best possible service within your budget.

Sixth: Managing messages and comments “Customer Response Service”

15. What is the shift duration for customer service?

Each shift lasts 8 hours per day, with Fridays off. Each shift is assigned one employee to ensure quality service.

16. Can it be covered 24 hours a day?

Yes, but this requires dividing the day into 3 separate shifts, and each shift is charged separately.

17. What are the limits of your responsibilities in this service?

We are only responsible for managing messages and comments on social media platforms.

We are not responsible for:

• Phone calls or handling complaints over the phone.

• Product issues such as defects or delayed shipping.

• Exchange and return policy (unless previously agreed upon).

18. How do I pay for this service?

The service fee is determined based on the number of shifts required, and the amount is paid in advance and is non-refundable after the service begins.

19. Can the service be cancelled after the agreement?

Yes, but you must notify us 48 hours before the start of a new shift. Unexpected cancellations do not result in a refund of any payments already made.

Seventh: Managing advertising campaigns

20. What is the minimum budget for an advertising campaign?

The daily minimum is $1, which is approximately equivalent to 51 Egyptian pounds or its equivalent in other currencies if you are outside Egypt. The platforms do not accept campaigns lasting less than 4 days.

21. How is the total campaign cost calculated?

Practical example:

• First: 4-day campaign x daily budget of 60 Egyptian pounds (no less than $1 per day) = 240 Egyptian pounds.

• Second: A 14% value-added tax is added to the media platform = 240 x 1.14 = approximately 273 Egyptian pounds.

• Third: A 5% foreign currency processing commission is added to the bank, varying according to the bank. = 273 x 1.05 = approximately 286.5 Egyptian pounds.

• Fourth: Additional fees are added according to the agreement:

• If the advertising campaign is a one-time campaign, a percentage of the total budget is determined (determined at the time of the agreement).

• If the campaign is monthly and ongoing, a monthly amount is determined for campaign management and related reports (determined at the time of the agreement).

  
  All of these details are explained in detail in the final price quote submitted to you.

22. Can you help me determine the appropriate budget?

Of course, we can help you determine the appropriate budget for your advertising campaign.

When you contact us, we will explain all the steps in detail, with no hidden costs, and recommend the most appropriate plan based on the nature of your project and your marketing goals. Therefore, we recommend that you fill out our free consultation questionnaire to help us better understand your project and suggest appropriate solutions to achieve the best results.